Order Issues

Faulty items

Contact us as soon as you discover a fault so we can help resolve it.

• Your order number
• The item name and product number
• A description and clear photos of the fault

Missing or incorrect items

If an item is missing, send us your order number and the missing item’s name and product number.

If you received the wrong item, send us your order number plus the incorrect item’s name and product number. We will reply as quickly as possible with the next steps.